1. Introduction and Acceptance of Terms

1.1 These Terms and Conditions (“Terms”) form a legally binding agreement between Luxury Watch Authentication (“Company”, “we”, “our”, “us”) and any user, client, or purchaser of our Services (“you”, “your”, “Customer”, “Client”).
1.2 By accessing, browsing, or using our website luxurywatchauthentication.com (the “Site”), or by purchasing or using our authentication, verification, certification, or related services (collectively the “Services”), you expressly acknowledge that you have read, understood, and agreed to these Terms in their entirety.
1.3 If you do not accept these Terms, you must refrain from using our Services. Continued use constitutes full acceptance.

2. Scope and Nature of Services

2.1 Our Services consist of providing professional authentication opinions regarding luxury watches, primarily based on photographs, documentation, and information submitted by the Client.
2.2 Unless otherwise expressly agreed in writing, we do not physically handle or examine watches. Our assessments are non-invasive, remote, and based on available data.
2.3 The output of our Services may include, but is not limited to:

  • Authentication Reports

  • Certificates of Authenticity (digital or physical)

  • Comparative analyses of serial numbers, engravings, and visual features

  • Professional opinions regarding condition, originality, and provenance
    2.4 Our Services are opinion-based only and shall not be construed as absolute guarantees, warranties, or scientific determinations.

3. Limitations of Authentication and No Guarantee of Authenticity

3.1 All Certificates and Reports are expert opinions rendered in good faith, based on the information provided at the time of assessment.
3.2 Certificates do not replace physical inspection by a licensed watchmaker, horological expert, or authorized dealer.
3.3 We make no guarantees that our conclusions will align with future examinations conducted by other experts, auction houses, manufacturers, or legal authorities.
3.4 Customers acknowledge that authentication based on photographs carries inherent limitations (e.g., manipulated images, incomplete data, concealed modifications). We cannot be held liable for misjudgments arising from such limitations.
3.5 Our Certificates and Reports are non-transferable guarantees of authenticity. They are intended to assist decision-making but cannot eliminate all risks associated with counterfeit or modified goods.

4. Client Obligations and Representations

4.1 You represent and warrant that all information you provide is accurate, complete, and lawful.
4.2 You confirm that you are the legal owner of the watch submitted for authentication, or that you have full authorization to submit it.
4.3 You agree not to use our Certificates or Reports:

  • To commit fraud or misrepresentation.

  • As collateral for financial transactions without disclosing their limited nature.

  • For advertising counterfeit or stolen watches.
    4.4 Any breach of this section constitutes fraud and may result in immediate termination of services, cancellation of Certificates, and potential legal action.

5. Intellectual Property

5.1 All Site content, text, images, design, logos, reports, and Certificates are the intellectual property of the Company and protected under international copyright, trademark, and intellectual property law.
5.2 Clients are granted a limited, personal, non-exclusive license to use Reports and Certificates for informational and transactional purposes only.
5.3 Unauthorized reproduction, modification, resale, or commercial use of our deliverables is strictly prohibited and will be prosecuted under applicable laws.

6. Payments, Fees, and Refunds

6.1 All fees are payable in advance, in the currency displayed on our Site.
6.2 Accepted payment methods include, but are not limited to, PayPal, Stripe, and major credit cards.
6.3 Customers agree not to initiate chargebacks or payment disputes without first contacting our support team and allowing reasonable opportunity for resolution.
6.4 Fees are non-refundable except as outlined in our Refund Policy. Partial refunds may be considered solely at our discretion.
6.5 We reserve the right to modify pricing, introduce new services, or discontinue offerings at any time without notice.

7. Delivery of Services

7.1 Digital Reports and Certificates will be delivered via email or online account access. Physical documents (if purchased) will be shipped to the provided address.
7.2 Delivery timelines (2 hours, 6 hours, 24 hours, etc.) are estimates only. We are not responsible for delays caused by technical issues, payment verification, customs, or force majeure events.
7.3 Failure to provide sufficient or clear information may result in cancellation of the order without refund.

8. Limitation of Liability

8.1 To the maximum extent permitted by law, the Company, its officers, employees, contractors, and affiliates shall not be liable for:

  • Loss of profit, resale value, or opportunity.

  • Claims by third parties relying on our Certificates.

  • Reputational harm or commercial disputes arising from reliance on our Reports.

  • Any indirect, incidental, or consequential damages.
    8.2 In no event shall our liability exceed the total amount paid by the Client for the specific Service concerned.

9. Consumer Rights and Local Regulations

9.1 Nothing in these Terms shall exclude or limit consumer rights granted under applicable law, including the Consumer Rights Directive (EU), the UK Consumer Rights Act, or relevant U.S. federal and state laws.
9.2 Where mandatory laws provide additional protections, such provisions shall prevail only to the extent required by law.

10. Fraud, Misuse, and Compliance

10.1 Any attempt to use our Services for illegal or deceptive purposes, including but not limited to money laundering, sale of stolen goods, or fraudulent advertising, shall result in immediate termination and may be reported to relevant authorities.
10.2 We comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, and may refuse suspicious transactions.

11. Force Majeure

11.1 We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, armed conflict, cyberattacks, government actions, or utility failures.

12. Governing Law and Dispute Resolution

12.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales (or alternative jurisdiction as chosen by the Company).
12.2 Disputes shall be subject to binding arbitration under the ICC Rules (International Chamber of Commerce), seated in London, Geneva, or New York, in English.
12.3 Arbitration awards shall be final and enforceable in all jurisdictions under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958).

13. Indemnification

13.1 You agree to indemnify and hold harmless the Company, its officers, employees, contractors, and affiliates against any claims, damages, liabilities, costs, or expenses arising out of:

  • Your breach of these Terms.

  • Misuse of our Certificates.

  • Violations of law in connection with your transactions.

14. Data Protection and Privacy

14.1 We process personal data in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
14.2 We do not sell personal data. Data may only be shared with third parties for processing payments, shipping physical documents, or legal compliance.

15. Termination and Suspension

15.1 We reserve the right to suspend or terminate your access to Services if you:

  • Breach these Terms.

  • Engage in fraudulent activity.

  • Fail to pay fees when due.
    15.2 Termination shall not relieve you of obligations incurred prior to termination.

16. Amendments

16.1 We may update these Terms at any time, with or without notice. The latest version will always be posted on our Site.
16.2 Continued use of Services after amendments constitutes acceptance of revised Terms.

17. Severability

17.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

18.1 These Terms, along with our Privacy Policy and Refund Policy, constitute the complete agreement between you and the Company.
18.2 Any prior oral or written representations not included herein are void and non-binding.

19. Online Advertising, SEO, and Third-Party Content

19.1 Advertising and Marketing
The Company may promote its Services through online advertising channels, including but not limited to Google Ads, Facebook, Instagram, LinkedIn, TikTok, or similar platforms. Customers acknowledge that:

  • Advertisements are for promotional purposes only and may include simplified descriptions of Services.

  • Advertising content does not modify or extend the scope of Services as defined in these Terms.

  • The Company shall not be held liable for discrepancies between advertising messages and user expectations, provided the Services delivered are consistent with the official description on the Site.

19.2 Search Engine Optimization (SEO)
The Site may implement SEO practices, keyword targeting, blog content, and educational articles intended to increase visibility in search engines.

  • SEO content is for general informational purposes only and shall not be interpreted as binding legal, financial, or technical advice.

  • The Company shall not be liable for user reliance on SEO blog content or external articles, whether authored by the Company, its contractors, or third-party contributors.

19.3 Social Media Content
The Company maintains social media accounts and may post marketing materials, educational content, testimonials, or user-submitted content.

  • Social media content is provided for community engagement and marketing only, and shall not create contractual obligations or warranties.

  • Any statements made on social media platforms shall be considered non-binding, unless explicitly confirmed in writing by an authorized representative of the Company.

19.4 User-Generated Content (UGC)
The Site or its affiliated platforms may allow reviews, comments, or testimonials submitted by Customers.

  • By submitting UGC, you grant the Company a worldwide, royalty-free, perpetual license to display, reproduce, and use such content in connection with its Services.

  • The Company reserves the right to moderate, edit, or remove UGC at its sole discretion, especially if it is defamatory, offensive, misleading, or unlawful.

  • Customers remain fully responsible for the legality and accuracy of any content they submit.

19.5 Third-Party Links and References
The Site may include hyperlinks to third-party websites or references to external sources.

  • Such links are provided solely for convenience and informational purposes.

  • The Company does not endorse, guarantee, or assume responsibility for the content, accuracy, or security of third-party websites.

  • Any interaction with third-party services is undertaken solely at the Customer’s risk.

19.6 Liability Disclaimer
The Company shall not be held liable for:

  • Misinterpretation of marketing or SEO content.

  • Damages arising from reliance on third-party links, articles, or user-generated materials.

  • Claims or disputes originating from content not officially published on the Site.

20. Third-Party Brands and Intellectual Property

20.1 Reference to Brands
The Company may, from time to time, make reference to well-known watch manufacturers, including but not limited to Rolex, Omega, Patek Philippe, Audemars Piguet, Cartier, TAG Heuer, and other luxury watch brands.

  • Such references are made solely for descriptive and identification purposes, to indicate the type of products our Services are intended to analyze.

  • We expressly acknowledge that all brand names, trademarks, service marks, logos, and intellectual property remain the exclusive property of their respective owners.

20.2 No Affiliation or Endorsement
The Company is an independent service provider. We are not affiliated, associated, authorized, endorsed, or in any way officially connected with Rolex SA, Montres Rolex S.A., or any other watch manufacturer, distributor, or brand owner.

  • Our Services do not imply any partnership, authorization, or certification from said brands.

  • Any mention of brand names on our Site is strictly nominative and does not confer rights, ownership, or authorization.

20.3 Use of Trademarks
All third-party brand names and logos appearing on our Site are used under the principle of nominative fair use, as recognized under international intellectual property law, U.S. trademark law, and EU regulations.

  • Such use is strictly limited to identifying the relevant products for which our authentication services may be applied.

  • No trademark or intellectual property rights are transferred or implied by such use.

20.4 Indemnification Regarding Brand Use
Clients agree not to interpret our Services or Certificates as official endorsements by any brand.
The Company shall not be liable for:

  • Any claims brought by brand owners regarding the Client’s misuse of Certificates or Reports.

  • Any misrepresentation by Clients suggesting official approval by Rolex or other manufacturers.

20.5 Protection Against Misuse
If a Client uses our Certificates, Reports, or Site content in a manner that falsely suggests affiliation or endorsement by a third-party brand, the Client shall bear full responsibility and indemnify the Company against any legal claims, damages, or enforcement actions.