Company: Luxury Watch Authentication

1. General Principles

Luxury Watch Authentication is committed to providing accurate, professional, and independent watch authentication services. While our services are performed with the highest level of care, expertise, and technology available, we recognize the importance of transparency and fairness to our customers.

This Refund & Guarantee Policy establishes the conditions under which refunds, credits, or guarantees may apply. By using our Services, you acknowledge and accept the terms set out herein.

2. Nature of the Service

  • Our service is informational and advisory in nature.

  • We do not sell watches, parts, or accessories.

  • We provide independent opinions and authentication reports based on photographic evidence and data supplied by the Client.

  • The outcome of an authentication analysis may not always align with the Client’s expectations. In such cases, refunds are not automatically granted.

3. Refund Eligibility

Refunds may be granted only under the following circumstances:

  1. Duplicate Payment – If a Client is charged more than once for the same service.

  2. Service Non-Delivery – If, for reasons attributable solely to us, the authentication service or report is not delivered within the specified timeframe.

  3. Technical Failure – If a confirmed technical error (e.g., server malfunction, corrupted file delivery) prevents the Client from accessing their authentication report.

  4. Unauthorized Charge – If payment was made without the Client’s authorization (subject to verification with the payment processor).

Refunds will not be granted for:

  • Dissatisfaction with the outcome of the report (e.g., watch deemed inauthentic).

  • Incorrect or incomplete information provided by the Client.

  • Misuse of the report by the Client for resale, advertising, or legal claims.

4. Guarantee of Service

While no authentication service can provide 100% certainty without physical inspection, we offer the following guarantees:

  • Professional Expertise – All assessments are performed by trained experts using a combination of AI-supported analysis and human oversight.

  • Photographic Certificate – Clients who purchase a certificate will receive a signed and dated document confirming the opinion reached.

  • Partial Guarantee – Our reports serve as a strong indication of authenticity but are not a substitute for an official manufacturer’s verification.

  • Good Faith Guarantee – If an obvious error is proven in our analysis (e.g., misidentification of a reference number), we will re-issue the report free of charge.

5. Refund Process

  • Requests must be submitted in writing via email to [Insert Email] within 14 calendar days of report delivery.

  • Clients must provide:

    • Full name and order number

    • Reason for refund request

    • Supporting documentation (if applicable)

  • We will review and respond within 10 business days.

  • Approved refunds will be issued to the original payment method within 5–15 business days, depending on the payment processor.

6. Limitations of Liability

  • The Company is not responsible for financial losses, resale disputes, insurance claims, or reputational damages incurred by Clients relying on our reports.

  • Refunds are limited strictly to the amount paid for the service.

  • No consequential, indirect, or punitive damages shall be claimed against the Company.

7. Chargebacks

  • We strongly encourage Clients to contact us before initiating a chargeback.

  • Unwarranted or fraudulent chargebacks may result in permanent denial of services.

  • The Company reserves the right to provide evidence to the payment processor in cases of dispute.

8. Amendments

We reserve the right to amend this Refund & Guarantee Policy at any time. Updates will be posted on our website and, where legally required, communicated to Clients directly.

9. Contact

For questions regarding refunds or guarantees, please contact:

Luxury Watch Authentication

info@luxurywatchauthentication.com/