1. About Our Service
Q: What exactly does Luxury Watch Authentication do?
A: We provide independent, professional authentication for luxury watches. By analyzing detailed photographs and information supplied by you, our experts deliver a report that gives you confidence in whether your timepiece is genuine or not.
Q: Do you physically inspect the watch?
A: Our service is based on photographic and documentary analysis, allowing us to provide fast, affordable authentication without requiring shipping. You keep your watch safe in your possession at all times.
Q: Which watches can you authenticate?
A: We specialize in all luxury watch brands and models, from vintage to modern pieces. Whether you are buying, selling, collecting, or insuring, our service is designed to help.
Q: How accurate is your authentication?
A: Our authentication combines expert review and advanced AI-supported analysis. While no remote service can be considered 100% definitive, our process is highly reliable and trusted worldwide.
Q: Do you issue a certificate?
A: Yes. For clients who choose this option, we provide a signed digital certificate confirming our professional opinion. A printed version can also be ordered as an add-on.
2. How It Works
Q: How do I start the process?
A: Simply select the authentication service, upload clear photos of your watch, and complete payment. Our team will review your submission and issue a detailed report.
Q: What kind of photos do I need to send?
A: We recommend clear, high-resolution images of the dial, case back, clasp, movement (if visible), serial/reference numbers, and any accompanying documents or receipts. Don’t worry—we provide a simple step-by-step guide.
Q: How long does authentication take?
A: Standard delivery is usually within 24–48 hours. Expedited service may be available upon request.
Q: How will I receive the results?
A: You will receive a digital report by email. If you ordered the certificate, you will also receive it as a PDF file, and a physical printed version if chosen.
3. Pricing & Payments
Q: How much does the service cost?
A: Our base authentication service starts at €29. Clients can add a certificate and printed version for an additional €20.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and secure online payment systems.
Q: Are there hidden fees?
A: Absolutely not. The price you see at checkout is final.
4. Guarantees & Trust
Q: How can I trust your service?
A: We operate independently and have helped hundreds of buyers, sellers, and collectors worldwide. Our reports are professional, impartial, and designed to protect your investment.
Q: Do you guarantee authenticity?
A: We guarantee a professional, expert opinion based on the materials provided. Our analysis is designed to highlight whether a piece appears genuine, counterfeit, or requires further inspection.
Q: What if I need extra assurance?
A: Our report is often sufficient for negotiations, resale, or peace of mind. For insurance or high-value legal cases, we recommend combining our service with an in-person inspection from a watchmaker.
5. Buyers & Sellers
Q: I’m buying a watch online. Can I use your service before paying?
A: Yes! Many clients send us the seller’s photos before completing a purchase. This is one of the safest ways to avoid buying a counterfeit.
Q: I’m selling a watch. Can your certificate help me?
A: Definitely. Sellers use our certificates to reassure buyers and justify pricing. A certificate from us can significantly increase buyer confidence.
Q: Do dealers use your service?
A: Yes. We work with dealers, pawn shops, and collectors who need multiple authentications. Bulk and B2B pricing is available.
6. Certificates
Q: What does the certificate include?
A: It includes:
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Watch brand, model, and reference number
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Serial number (if provided)
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Professional assessment of authenticity
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Date and signature of the expert
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Unique certificate ID for verification
Q: Is the certificate recognized internationally?
A: Our certificate is widely used by buyers, sellers, and collectors across the globe. It is an independent professional opinion, not an official brand document.
Q: Can I get a physical certificate?
A: Yes. You can add a printed certificate shipped directly to your address.
7. Timing & Delivery
Q: What is your average turnaround time?
A: Most reports are delivered within 24–48 hours. Rush service may be available.
Q: Can I request same-day service?
A: Depending on availability, yes. Please contact us before ordering to confirm.
Q: Do you work weekends and holidays?
A: Our platform accepts orders 24/7. Reports may take slightly longer on weekends.
8. Refunds & Guarantees
Q: Can I get a refund if I disagree with the result?
A: Refunds are available only in cases of technical failure, duplicate payment, or non-delivery. Full details are in our Refund & Guarantee Policy.
Q: What if I submit poor-quality photos?
A: We may ask you to resend higher-quality images. If insufficient materials are provided, the report may be limited.
Q: Do you ever re-check a watch?
A: Yes. If you later obtain better photos or new documentation, we can reassess for free or a reduced fee.
9. Security & Privacy
Q: Is my data secure?
A: Yes. All submissions are encrypted, and we never share your information with third parties without consent.
Q: Do you keep my photos?
A: Photos are stored securely for quality control and fraud prevention, but you may request deletion at any time under our Privacy Policy.
Q: Will anyone know I used your service?
A: No. All reports are confidential and delivered only to you.
10. Other Questions
Q: Do you authenticate handbags, sneakers, or other items?
A: At this time, our service focuses exclusively on watches. Expansion to other categories may be considered in the future.
Q: Can I use your report for insurance purposes?
A: Our reports are often accepted by insurers as supporting documentation. Please check directly with your provider.
Q: Can I resell your certificate as “official”?
A: No. Our certificate is an independent professional opinion and must not be presented as manufacturer-issued.