Contact
Get in Touch
Questions before ordering? Need help with an ongoing case? Our team is here to help.
Orders are processed 24/7; support replies within business hours.
Frequently Asked Questions
Please read our FAQ before sending us a message.
When will I get a reply?
We answer within 12 business hours (usually faster). Orders run 24/7; complex cases may require follow-ups for additional photos.
Can you help me choose the right package?
Yes. Tell us your deadline (2h / 6h / 24h) and the context (buying, selling, auction). We’ll recommend the best option and the photo checklist.
Do you offer support in English and Italian?
Yes. We currently support English and Italian. For other languages, we’ll do our best via email.
How do I send photos safely?
Upload directly through our secure order form. Images are transmitted over encrypted connections and handled confidentially.
Can I talk to a human expert before ordering?
Sure. Send a brief description and 1–2 photos via email; we’ll advise on feasibility and which SLA fits your timing.
Where can I verify a certificate ID?
Use the Verify page on our site and enter the Certificate ID or scan the QR code included in your PDF.
Send us an email
Use the form and we’ll get back to you quickly.
[contact-form-7 id=”12345″ title=”Contact form”]
Email: support@luxurywatchauthentication.com
Support Hours: Mon–Fri 9:00–19:00 CET
Response Time: within 12 business hours
We never share your data with third parties. By submitting this form you agree to our
Privacy Policy.
Priority Cases
Have a deadline (auction or same‑day deal)? Write “PRIORITY” in the subject line and include your time window.
Attachments
Maximize clarity: dial, caseback, clasp, serial/reference, movement (if visible), paperwork. JPG/PNG/PDF supported.
For Businesses
Dealers and shops: ask about bulk plans and dedicated SLAs for recurring authentications.